1. Introduction
Welcome to VIPerks ("Company", "we", "our", or "us"). Your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you use our website, business dashboard, mobile services, or otherwise interact with our platform.

This Policy complies with applicable data protection laws in Qatar (Law No. 13 of 2016), the United Arab Emirates, other GCC jurisdictions, and where relevant, the UK GDPR.

By using our services, you agree to this Privacy Policy. If you do not agree, please do not use our platform.

2. Information We Collect
2.1 Information You Provide
We collect personal data you provide voluntarily, such as:

Full name

Email address

Phone number

Date of birth (optional, used for birthday-based rewards)

2.2 Usage Data
We may also collect non-personal usage data like:

Browser type/version

Time spent on pages

IP address (for security/performance)

Device information and general analytics

3. How We Use Your Information
We only use your data to deliver requested services, including:

Issuing digital loyalty cards

Managing reward stamps

Sending service alerts, offers, and redemption confirmations

Allowing businesses to communicate with users (during active subscription only)

We do not use your data for profiling, ads, or automated decisions without your explicit consent.

4. Legal Basis for Processing
We process data based on:

Your consent

A contractual need (e.g., issuing loyalty cards)

Our legitimate interest in operating the platform

Legal obligations under Qatari or international law

5. Data Ownership and Access
Customers retain full ownership of their personal data. Businesses may only access this data while they have an active subscription. Once a subscription ends, all access is revoked. Data must not be exported, stored, or reused after departure from VIPerks.

6. Data Retention
We retain data only as long as necessary for service provision, legal compliance, or dispute resolution. Data is anonymized or deleted when:

A customer deletes their account

A business unsubscribes

Legal retention periods expire

7. Third-Party Processors
VIPerks uses trusted third-party services for:

Hosting

Email delivery

Analytics and performance monitoring

All vendors are contractually bound to respect data protection and do not use your data for their own purposes.

8. Cookies and Analytics
We use cookies to enhance your experience and improve platform security. These do not store personal or sensitive data. You may disable cookies via your browser, but some features may be affected.

9. Push Notifications & Messaging
If you opt in, we may send you:

Loyalty card updates

Reward notifications

Promotional offers from businesses you joined

You may opt out anytime via email or device settings.

10. Your Rights
Under applicable data laws, you have the right to:

Access your personal data

Request correction or deletion

Withdraw consent

Object to certain uses

Request data transfer (where applicable)

Send all requests to: support@viperks.qa — we will respond within the legal timeframes in your jurisdiction.

11. Children’s Data
VIPerks is not intended for users under 18. We do not knowingly collect data from minors. Parents may request data deletion at any time.

12. Data Security
We implement strong security protocols:

HTTPS encryption

Authentication & access controls

Secure infrastructure with firewalls

Staff access is restricted and monitored

Users should also protect their data using secure passwords and networks.

13. Business Transfers
In the event of a sale, merger, or acquisition of VIPerks, user data may be transferred under strict confidentiality. The new entity must honor this Privacy Policy or provide similar protections.

14. External Links
We may link to third-party websites or services. These are not governed by this Policy. Please review their privacy practices separately.

15. Policy Updates
We may update this Policy to reflect changes in the law, technology, or our services. The updated version will always be available on our website. Continued use of the platform implies acceptance of the new terms.

16. Contact Us
For questions or concerns, contact us at:
VIPerks for Loyalty Card Solutions
Registered in the State of Qatar
📧 qatar@viperks.io
📞 +97450316679